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Collinsville Middle School

Empowerment Through Education

IMPORTANT MESSAGE: Skyward Family Access is Down (Again)

Posted Date: 07/20/26 (09:26 AM)


Collinsville Community Unit School District #10 announces SKYWARD Family Access is unavailable.
Update:  10:00 a.m.

Skyward has informed us the problem occurred during upgrade maintenance in their system:

"During post-upgrade testing, ISCorp identified additional areas within the SMS environment that require further maintenance and attention. As a result, the maintenance process is taking longer than originally anticipated as teams work to ensure a successful and stable upgrade.....ISCorp continues to work through the identified issues and perform the additional maintenance required to complete the upgrade....[Access] may be unavailable at times throughout the day on July 20, 2026, while ISCorp completes this work."

 

Kahok Families:  We are sorry to report the district's Skyward Family Access platform is down again this morning.  

The issue does not appear to be on our end.  We have contacted Skyward and asked them to expedite assessment of the problem so our families can continue to register for the upcoming school year.  

On Thursday evening, the issue appeared to be solved.  However, service over the weekend was intermittent, and the system is completely down this morning. 

We apologize for the inconvenience this is caused and ask for your continued patience.

[Monday, Jul 20 at 10:10 AM]
Skyward has informed us the outage may last all-day today.

[Tuesday, Jul 21 at 10:43 AM]
Skyward problems continue this morning. We are hoping for a resolution or update later today.

This outage means our staff does not have access to Skyward, which means we are unable to assist with registration or anything that requires Skyward. Many Skyward customers - including other local districts - are experiencing the same issues and frustrations.

We will continue to keep you updated.